Got questions?
We've got answers.
Getting Started
How does FLEX work?+
Sign up online, drop your sweaty gym clothes in a FLEX bag at your gym's reception, and we collect, clean, and return them within 48 hours. You get WhatsApp updates at every stage.
Which gyms are available?+
We're currently at select gyms across London. You'll see all available locations when you sign up. We're adding new gyms regularly.
Do I need to download an app?+
No app needed. Everything works through WhatsApp and our member portal at flexlaundry.co.uk/portal.
How do I sign up?+
Click "Get Started", choose your gym and plan, enter your details. The whole process takes under 2 minutes.
Pricing
What plans do you offer?+
Pay As You Go (£5/drop, no commitment) and Essential (£42/month for up to 12 drops at £3.50 each). Essential members can top up with extra drops for £4 each.
Can I try before committing?+
Absolutely. Use Pay As You Go for a single £5 drop with no strings attached. If you love it, upgrade to Essential.
Are there any hidden fees?+
None. The price you see is the price you pay. No sign-up fees, no cancellation penalties.
The Service
What can I include in a bag?+
Gym clothes: t-shirts, shorts, leggings, sports bras, socks, underwear, hoodies, and joggers. No shoes, swimwear, towels, or formal clothes.
How long is the turnaround?+
48 hours from when we collect your bag. Drop before 6pm and your clothes will typically be ready the day after next.
How long can I leave clothes at the gym?+
Once ready, you have 7 days to pick them up. We'll send a reminder before the deadline.
Care & Quality
How do you wash the clothes?+
Sport-specific, fabric-safe detergent at the correct temperature. Lights and darks separated. Performance fabrics air-dried to maintain elasticity.
What if something gets lost or damaged?+
Very rare, but covered. Report via WhatsApp or the member portal and we'll investigate immediately. We compensate for any genuine loss or damage.
Account
Can I pause my subscription?+
Yes. Pause and resume anytime from the member portal.
How do I cancel?+
Cancel anytime via the member portal or WhatsApp. No penalties. Your plan stays active until the end of the current billing period.
How do I get support?+
WhatsApp us anytime — it's the fastest way. You can also email hello@flexlaundry.co.uk or use the help form in the member portal.