Privacy Policy

1. Introduction

Connectedbycommerce LTD (trading as "FLEX", "we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

2. Information We Collect

We collect information you provide directly:

• Name and contact details (email, phone number)
• Payment information (processed securely by Stripe)
• Gym location preferences
• Service usage and communication history

3. How We Use Your Information

We use your information to:

• Provide and improve our laundry service
• Process payments and manage subscriptions
• Send service notifications via WhatsApp and email
• Respond to your inquiries and support requests
• Communicate about updates to our service

4. Data Sharing

We share your information only with service providers necessary to deliver our service: Stripe (payments), Twilio (WhatsApp messaging), and our laundry partners. We never sell your personal data.

5. Data Security

We implement appropriate security measures to protect your information. Payment details are handled exclusively by Stripe and never stored on our servers.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications

7. Cookies

We use essential cookies for authentication and basic site functionality. We do not use third-party tracking cookies.

8. Contact Us

For privacy-related inquiries, contact us at hello@flexlaundry.co.uk or via WhatsApp at +447366907286.

9. Changes to This Policy

We may update this policy periodically. We'll notify you of significant changes via email or WhatsApp.