Privacy Policy

Last updated: December 2024

1. Who We Are

FLEX Active Group Ltd ("FLEX", "we", "us", "our") operates the gym clothes laundry service at flexlaundry.co.uk. We are committed to protecting your privacy and handling your personal data responsibly.

Company: FLEX Active Group Ltd
Contact: hello@flexlaundry.co.uk

2. Information We Collect

We collect information you provide directly to us:

  • Account Information: Name, email address, phone number
  • Payment Information: Processed securely by Stripe (we don't store card details)
  • Service Data: Gym location, drop-off history, subscription preferences
  • Communications: WhatsApp messages, support enquiries

3. How We Use Your Information

We use your information to:

  • Provide and manage our laundry service
  • Send service notifications (drop-off confirmations, ready for pickup)
  • Process payments
  • Respond to your enquiries
  • Improve our service
  • Send marketing communications (with your consent)

4. Legal Basis for Processing

We process your data based on:

  • Contract: To provide our service to you
  • Legitimate Interest: To improve our service and communicate with you
  • Consent: For marketing communications
  • Legal Obligation: Where required by law

5. Data Sharing

We share your data with:

  • Partner Gyms: Your name and bag number for drop-off/pickup
  • Laundry Partners: Bag information only (no personal details)
  • Service Providers: Stripe (payments), Twilio (WhatsApp), Resend (email)

We do not sell your personal data to third parties.

6. Data Retention

We retain your data for as long as you have an active account, plus 2 years after cancellation for legal and accounting purposes. You can request deletion at any time.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Data portability
  • Withdraw consent

To exercise these rights, contact us at hello@flexlaundry.co.uk

8. Cookies

We use essential cookies to make our website work. We don't use tracking or advertising cookies.

9. Security

We implement appropriate security measures to protect your data, including encryption, secure servers, and access controls.

10. Changes to This Policy

We may update this policy from time to time. We'll notify you of significant changes via email or WhatsApp.

11. Contact Us

For any privacy-related questions, contact us at:
Email: hello@flexlaundry.co.uk
WhatsApp: +44 7530 659971